Operational Support Systems (OSS)
Breakthrough Concept’s methodology approaches the OSS challenges from a completely different direction. While the traditional method merely documents what business already know so that comparisons can be made against various new systems, our methodology focuses on the customer experience and how to perform the ordering, installation and billing functions in the most efficient, timely and most accurate way possible the first time. Getting “it” right at the beginning simplifies all the downstream processes.
Specialize in the following processes:
- Customer Management
- Service Provisioning
- Billing, Revenue Leakage
- Customer Support
- Trouble Dispatching